ANNOUNCING AN OPPORTUNITY TO
BECOME A PART OF THE NGIS TEAM
POSITION: HOUSING GENERAL MANAGER RFT - NGIS
GRADE: NF 1173 04
SALARY: $29.00 – $32.00 PER HR
ANNOUNCEMENT #: GP-22-31413 PERSONNEL BULLETIN
OPEN: 10/27/2021 FULL TIME CLOSE: 11/06/2021
PURPOSE: This position is assigned to the Navy Gateway Inns & Suites (NGIS) operation; Navy Lodging Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); NCBC Gulfport. The incumbent will manage daily NGIS operations and lodging programs.
LOCATION: Navy Gateway Inns & Suites, Naval Construction Battalion Center, Gulfport, Mississippi.
AREA OF CONSIDERATION: Open to the public. Vacancies may be filled by methods other than promotions when the best qualified person can be obtained from other sources.
HOW TO APPLY: https://www.usajobs.gov/GetJob/ViewDetails/619236900
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.
MAJOR DUTIES AND RESPONSIBILITIES: Program Management duties comprise 75% of incumbent’s time and include but are not limited to:
Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-grade hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status. Manages and is accountable for the Non-Appropriated Billeting Fund (NABF).Responsible for the efficient and proper use of all non-appropriated fund (NAF) and appropriated fund (APF) resources, including funds, personnel, facilities, supplies and equipment. Provides short and long range financial plans to ensure program goals are met. Provides customer-facing integration, execution, and management of services and resources at the installation level. Ensures the safety and security of guests, associates, and lodging assets. Participates in the development and execution of the installation NGIS business plan, annual budget and capital plan. Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets. Conducts weekly Room Inspections in accordance with program standards for all room types. Responds to all guest comment card surveys in a professional and timely manner and in accordance with program standards. Attends CNIC, Region, and Installation lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees to meet program standards and developmental expectations. Examples include professional certifications; CNIC hosted management training; CNIC approved on-line training; and achieving property accreditation. Manages and participates in improvement efforts to include Mystery Shop Call results; customer response results; and achieving annual property accreditation. Demonstrates proficiency and knowledge with hotel management applications and reporting systems. Manages online property website content. Utilizes the Navy Lodging Program’s Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting. Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue generating opportunities.
Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority. Assesses trends and problems that span the operation; recommends and implements necessary changes; and evaluates results. Establishes and maintains liaison with divisions, departments, directorates, and other offices that provide goods or services to the operation; fosters relationships within the community.
Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts. Manages real property resources and provides advice on renovations, improvements, and minor and/or major construction. Markets the NGIS program using technology with approved online, print, and local resources to ensure patrons are aware of the availability of lodging assets and programs.
Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques. Meets program standardization goals and participates in the lodging accreditation program.
Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses. Prepares timely, well-planned annual budgets that accurately reflect the property’s potential business plan. Anticipates revenue or cost opportunities and manages the timing of discretionary expenditures to stabilize cash flow. Coordinates with fiscal oversight during reviews of minor property and fixed assets. Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs (e.g., MWR, Unaccompanied Housing, etc.).
Supervisory duties comprise 25% of incumbent’s time and include but are not limited to:
Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance review, to include Individual Development Plan (IDP), for each staff member. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions.
Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Supports CNIC’s Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
Travel Required: 25% or less - As required to support mission requirements
QUALIFICATION REQUIREMENTS: In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Prefer a Bachelor Degree or higher. Previous professional experience with the FFR Programs (MWR, Child Care, NGIS, Fleet and Family Service, Family Advocacy, Family and Bachelor Housing, General Mess management, NAF Financial Management and NAF Human Resource) required. Prefer Navy CNIC experience at the CNIC or Regional Level.
Specialized experience must demonstrate the following:
Knowledge of the principles, methods, and techniques of business and public administration, with a good working knowledge of the FFR programs under the program management of CNIC. Knowledgeable of pertinent DoD and Navy regulations and pertinent instructions and policies, and possess a technical knowledge of FFR program problems and solutions. Ability to manage a large command, and preferably skill in regional management of major FFR program. Knowledge of DoD and Navy organizational structures, long range organizational planning principals, quality of life resource planning and budgeting principles. Knowledge of and ability to apply effective supervisory practices and procedures, and employee management principles to include EEO/Affirmative Action Plans.
Knowledge of concepts of program management, requirements determination, policy development, evaluative and analytical processes, and program implementation. Knowledge of Navy organizations and operations and knowledge of military command structure, culture, missions, programs and organizational relationships of DoD and DON. Skilled leadership abilities as a senior executive in a large organization and public program management skills. Knowledge and experience with business operations preferably in the MWR Category C Programs is desirable. Knowledge of installation operating environment is desirable. Because of the incumbent's numerous demanding personal contacts with high level officials and diverse FFR program elements. Knowledge of the shore facility planning process especially related to FFR program facility development including sighting, definition of requirement, justification, submission, funding and design. Knowledge of Navy contract administration (APF and NAF), including contract management, price analysis, and contract law is desirable. Knowledge of CNIC’s EEO policy and procedures. Knowledge of personnel management rules, regulations, policies, and procedures governing military personnel, federal civil service personnel, and non-appropriated fund personnel. Knowledge of theories and concepts required in the operation of for-profit businesses, including financial management and analysis, human resources management, organizational structure, industry analysis, strategic marketing, internal controls, risk assessment and investment strategy. Knowledge of advanced management, organizational theories and concepts, and a comprehensive knowledge of planning, programming, and budgeting processes in order to develop long-range (5 year) guidance in accordance with Navy-wide program goals, policies and guidance for subordinate activities, and for the utilization of command resources to accomplish program objectives and goals. Ability to direct complex studies and program reviews requiring application of advanced analytical and statistical methods and techniques. Ability to perform the full range of supervisory duties. This includes supervising various types of employees, of many grade levels, involving Military, Civil Service and NAF personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
REQUIRED DOCUMENTS:
•Resume
•Include name and contact information for at least three (3) professional references in your resume
•OF-306. https://www.opm.gov/forms/pdf_fill/OF306.pdf
•Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
•If claiming Veteran’s Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, official statements, proof of service, etc). is required.
•If claiming Gold Star Veteran's Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree, , etc). is required.
•If claiming Military Spouse Preference, a copy of sponsor's orders (applicable for NF-03 and below or equivalent).
•If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
•If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
•If you are a current federal employee, submit your last three evaluations.
•If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, “Certificate of Release or Discharge from Active Duty,” is preferable.
•Please provide your proof of disability.
•A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
•When applying for Federal Jobs, eligible veterans should claim preference on their application or resume. Applicants claiming 10-point preference must complete Standard Form (SF) 15, "Application for 10-Point Veteran Preference", and submit the requested documentation.
•For current or previous Federal employees, please attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
FAILURE TO PROVIDE THE ABOVE MENTIONED “REQUIRED DOCUMENTS” WILL RESULT IN AN INCOMPLETE APPLICATION AND WILL NOT BE CONSIDERED.
Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors.
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