ANNOUNCING AN OPPORTUNITY TO BECOME
A PART OF THE NGIS TEAM
POSITION: FRONT DESK ASSOCIATE - NGIS
SERIES/GRADE: NF-0303-02
SALARY: $11.17 PER HR
ANNOUNCEMENT #: NAF-300-21-003 FLEX
OPENING DATE: 07 JAN 2021 PERSONNEL BULLETIN
OPEN CONTINUOUS FOR 2021
PURPOSE: The primary function of this position is to perform the daily operations of the front desk and/or reservation functions.
LOCATION: Navy Gateway Inns & Suites, Naval Construction Battalion Center, Gulfport, Mississippi.
AREA OF CONSIDERATION: Open to the public. Vacancies may be filled by methods other than promotions when the best qualified person can be obtained from other sources.
HOW TO APPLY: At the time of applying, please also include a completed NAF Application, which can be found here. Individuals may submit their NAF application, along with any other documents, via mail to MWR Dept, 1706 Bainbridge Ave. Bldg. 352, Gulfport, MS 39501; via fax (228) 871-2967; or via email to NCBC_Gulfport_MWR@navy.mil. Visit our website: www.navymwrgulfport.com/jobs for a digital NAF application. **CANNOT USE A PHONE TO FILL OUT APPLICATION**
MAJOR DUTIES AND RESPONSIBILITIES: MUST BE ABLE TO WORK ANY SHIFT - DAY / EVE / NIGHT Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports to include Daily, Monthly and Annual occupancy reports. Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week. Performs other related duties as assigned.
QUALIFICATION REQUIREMENTS: Must possess a valid state Driver’s License. Must be skilled in the use of a personal computer and various software programs. Preferred 6 months of work experience that demonstrates a knowledge of basic principles, concepts, standards, regulations and administration related to front desk and/or other reservation operations. Must be able to communicate well orally and in writing with management, staff and guests. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing English. Ability to control, account for and handle large amounts of cash. Work is primarily performed in an office environment. Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds. Position requires successful completion of a National Agency Background check.
VETERAN’S PREFERENCE: Qualifying veterans must submit a copy of their DD-214 with their application for employment.
SPOUSAL PREFERENCE: The time period of eligibility for spousal preference begins 30 days before the military member's reporting date at a new duty station outside of the current duty station's commuting area and applies without time restriction except that spouses seeking preference with less than six months’ time remaining in the area may be non-selected. Spousal Preference forms are located on the website and in the lobby at the MWR Admin. Bldg. 352.
You MUST attach spouse’s orders.
You MUST be referenced (family) on the orders.
If you are not referenced by name on the order, you MUST provide a copy of your marriage certificate.
Dept of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors.
As a condition of employment, selectee will be required to participate in the Direct Deposit/Electronic Funds transfer within the first 60days of employment. This is a DoD standard method of payment of personnel. Employees will be subject to administrative action for failure to enroll unless a waiver has been obtained.
arrow down
